Fraud Prevention Resources

Reporting Debit Card Fraud

If you need to report a lost or stolen debit card, or if you notice unauthorized debit card transactions, please use the contact information below:

During banking hours: Call 715-754-2535
After hours (24/7): Call 1-833-212-6752
To dispute a debit card transaction: Call 1-833-212-6753

Reporting Non-Debit Card Fraud

If you believe you have been a victim of fraud or notice suspicious activity not related to your debit card, please take immediate action using one of the methods below:

Preferred Method - CALL US:

For the quickest response, please call our main office at 715-754-2535 during normal banking hours: 8:00 AM – 5:00 PM Central Time (CT), Monday through Friday, to speak directly with our Fraud Specialist.

Alternate Method - ONLINE FORM:

You may also report fraud by filling out our Contact Us form and selecting "Fraud" as the department.

Please note: This method does not provide an immediate response. You can expect a reply within 1-2 business days.

Financial Security Is Our Top Priority

At Premier Community Bank, we take the security of our customers' financial assets seriously. Our robust fraud prevention services are designed to safeguard against unauthorized transactions and protect against identity theft. With state-of-the-art encryption technology and real-time monitoring systems, we proactively detect and prevent fraudulent activities, providing our customers with peace of mind. From account alerts to multi-factor authentication, we offer a layered approach to security that ensures the highest level of protection for every transaction. Rest assured that at Premier Community Bank, your financial security is our top priority.

Meet Our Fraud Prevention Specialist

Meet Payton, our dedicated fraud prevention specialist at Premier Community Bank. With years of experience in financial security and a sharp eye for detecting suspicious activities, Payton is committed to keeping our customers' accounts safe from fraudulent threats. Payton's expertise in analyzing transaction patterns and implementing cutting-edge fraud detection measures has been instrumental in ensuring the integrity of our banking services. Always staying ahead of emerging fraud trends, Payton works tirelessly to enhance our security protocols and provide our customers with a trusted and secure banking experience. At Premier Community Bank, Payton is your go-to expert for all matters related to fraud prevention.

Fraud Prevention: Identity Theft

Fraud Prevention: Phishing

Fraud Prevention: E-Commerce

Learn about our Liberty ID benefit here

Protecting Your Kids from Identity Theft

Believe it or not, child identity theft is a big deal. According to a study, from 2021 to 2022, 900,000 children were the victims of identity fraud, with kids under seven the most likely targets. Let’s take a look at this issue and find ways to prevent it from ever happening.

How Identity Theft Impacts Bank Customers and What You Can Do About It

Identity theft occurs when someone illegally uses your personal information, such as your Social Security number, bank account details, or credit card information, to commit fraud or other crimes. This can lead to unauthorized transactions, draining of bank accounts, and even legal complications for the victim. The financial and emotional toll of identity theft can be overwhelming, making it essential for bank customers to be vigilant and proactive.

Don't Take the Bait: Protect Against Phishing

Phishing is a fraudulent attempt to obtain sensitive information by pretending to be a trustworthy entity in digital communication. Cybercriminals often masquerade as banks, payment systems, or other financial institutions to lure you into providing personal information such as login credentials, credit card numbers, and social security numbers.